FAQs

HOW DO I PLACE MY ORDER? 

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Delivery Time = Production Time + Shipping Time
- Production Time: 3-5 business days to produce products
- Shipping Time: 7-15 business days for US orders, 10-20 business days for international orders

MY TRACKING NUMBER ISN’T WORKING.

From the day the shipping carrier received your order, tracking events will be updated in their system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I NEED HELP WITH A LATE ORDER.

If your order has not arrived after 25 business days from the day you made the purchase, please contact us for timely support.

PAYMENT

What type of payments do you accept?

We accept Visa, Mastercard, AMEX as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.